Investigations on service recovery strategies and their impacts on customer retention in MFIs in Tanzania The case of SIDO, PRIDE and SEDA in Dar es salaam. Stephen Songi
Material type: TextPublication details: Dar es salaam Open University of Tanzania 2011 Description: xix, 176p. ill.; 30cmSubject(s): Service recovery strategies -Tanzania | Customer retention-Microfinancial Institutions-Tanzania | Open University of TanzaniaDDC classification: EA THE 658.809 678 SONNo physical items for this record
Includes Bibliographical References and Appendices
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